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FREQUENTLY ASKED QUESTIONS
How long does it take to get a response?
We typically respond to all inquiries within 1–2 business days. During peak periods, response times may be slightly longer, but we’ll do our best to assist you as quickly as possible.
Can I change or cancel my order?
Yes, we accept returns and exchanges on eligible items within the specified return period. Items must be unused, in their original condition, and with all tags attached. Please visit our Return & Exchange Policy page for full details.
Do you offer returns or exchanges?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where do you ship?
We currently ship nationwide and to selected international destinations. Shipping availability and delivery times may vary depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. If you have not received tracking information, please contact us for assistance.
For more information, you may also visit our Shipping Information or Return & Exchange Policy pages.
Free Shipping
On orders over P2500
7-Days Defect Warranty
Return or exchange for manufacturing defects
Customer Support
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