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RETURN & EXCHANGE POLICY

To make things right.

7-Day Defect Warranty

Returns or exchanges are accepted for manufacturing defects reported within 7 days of receiving your order.

  • Manufacturing defects
  • Faulty stitching
  • Broken zippers or hardware
  • Incorrect item received
  • Item damaged during delivery

CONDITIONS

To qualify for a return or exchange, items must:

  • Be reported within 7 days of delivery
  • Be unused and in original condition
  • Include original packaging and tags not removed from the bag
  • Be accompanied by proof of purchase

NON-RETURNABLE ITEMS

We are not accepting returns or exchanges for:

  • Change of mind
  • Normal wear and tear
  • Damage caused by misuse or improper care
  • Items that have been used, washed, or altered

HOW TO REQUEST A RETURN

Design for everyday protection.

  • Contact our support team within 7 days of delivery.
  • Provide your order number and photos of the issue.
  • Our team will review your request and provide further instructions.

REFUNDS & REPLACEMENTS

Once your claim has been approved, we will arrange:

  • A replacement item (subject to availability), or
  • A refund to the original payment method

Processing times may vary depending on your location and payment provider.

Free Shipping

On orders over P2500

7-Days Defect Warranty

Return or exchange for manufacturing defects

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